Customer Support Analyst

SGS_JOB_3409

Business Support
 Texas
Customer Service
Data Entry
Excel.

Contract - 12 Months

Location : Houston Texas Small Description: The Customer Support Analyst is responsible for supporting customers through accurate data entry, utility outreach, and timely resolution of billing and payment-related inquiries. This role requires strong attention to detail, analytical thinking, and a customer-focused mindset to ensure customers are onboarded efficiently while meeting established performance metrics in a fast-paced, remote work environment.

Job Responsibilities:

  • Handle high-volume data entry with accuracy, including customer billing information and payment escalations
  • Conduct utility outreach and coordinate with internal and external stakeholders
  • Prioritize and manage incoming customer requests, ensuring timely resolution
  • Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
  • Collaborate with cross-functional teams to audit work and provide feedback
  • Maintain confidentiality of sensitive customer and payment information
  • Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
  • Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
  • Adapt to changing priorities, workflows, and business needs in a dynamic environment

Skills:

  • Handle high-volume data entry with accuracy, including customer billing information and payment escalations
  • Conduct utility outreach and coordinate with internal and external stakeholders
  • Prioritize and manage incoming customer requests, ensuring timely resolution
  • Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
  • Collaborate with cross-functional teams to audit work and provide feedback
  • Maintain confidentiality of sensitive customer and payment information
  • Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
  • Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
  • Adapt to changing priorities, workflows, and business needs in a dynamic environment

Education/Experience:

  •  Bachelors.

Related Jobs

Staff Accountant

Business Support
 Arizona
3 Months and Possibility of Contract-to-Permanent

Location : Phoenix, AZ, USA 85043 This position reports directly to the Arizona and New Mexico Accounting and Finance Management Team and works with several departments, including but not limited to, warehouse, accounting, pricing, trade development, and executive management in a multi-state environment. • After conversion, the permanent annual salary will be $65K -$72K • The manager has requested that any candidate who is selected to interview complete an Excel Proficiency Assessment and provide the results before the interview. • Areas of proficiency: formulas, VLOOKUP/XLOOKUP, and pivot tables.

Areas of proficiency: Excel (formulas
VLOOKUP/XLOOKUP
and pivot tables)

Quality Control Review Resource

Business Support
 Massachusetts
54
03 Months Contract + (Highest possibilities of Extension)

Location - Westborough, MA 01581

MS Excel
Excellent oral and written communication skills
GMP
ICH
USP

Executive Assistant

Business Support
 Massachusetts
01 Year Contract + (Highest possibilities of Extension)

Location - Cambridge, MA 02142 (Hybrid) Client is seeking a proactive, high-caliber Executive Assistant to serve as a strategic partner to our Leadership Team (LT). This is not a traditional support role; it is a hybrid position combining high-level administrative partnership with light project management. The successful candidate will act as the "connective tissue" for the department, ensuring operational efficiency, managing complex logistical puzzles, and maintaining a professional environment in our Cambridge office.

Microsoft Office 365
Outlook
SharePoint
Excel
and OneDrive

Online Content Specialist (US)

Business Support
 Pennsylvania
$50 to $52/ hr. on w2
2 months contract with possible extension

location : Conshohocken PA, 19428. Our Online Content Specialist job profile was written to lean very heavily into Marketing experience. While this is certainly relevant and would be great if we found this expertise, we will need to prioritize finding the right Digital + Web Content Management experience. In past times when we’ve tried to source candidates for this role, there have been a lot of candidates primarily with Marketing and Social Media Manager expertise, often related to just the creation of content – which is not quite what we are looking for. Having this knowledge can help, but in addition to overall Marketing + content creation expertise, we need someone with the Digital and hands-on Content Management experience. Overall, this role will require Marketing Campaign management as well as hands on updates in our CMS tools. I would also like to prioritize candidates that are bi-lingual, Spanish speaking, but if this limits us too much, I do not want to eliminate candidates that only speak English. Let me know if this becomes an issue with sourcing the right candidates. Here are some considerations for the role to be added to the req in addition to what is already in the job profile:

Good knowledge of UX/UI + Web Accessibility/ADA principles preferred (Specifically looking for UX/UI knowledge and experience

Accountant: I

Business Support
 California
41.00
1+ Year, possibility of extension/FTE

Location – Los Angeles, CA 90013 Level I: 2-5 Years of Experience. Duties include preparation of monthly journals for billing. Reconciliation of GL accounts. Provides guidance on cost accounting issues. Able to interact effectively with internal and external clients. Strong analytical abilities with advanced MS Excel skills. This role is to help the AR team process damage claims which may occur when there is damage to company assets. Because this involves invoicing, they want someone who has Accounting with AR experience. AP might work but this role is definitely more AR focused. Current team has 4 FTE's and 2 contractors The manager works in the Accounts Receivable group. Equipment provided by clients for in-office and at home

• Accounts Receivable (AR) • SAP (Financial Modules) • MS Excel (Advanced) • General Ledger (GL) Reconciliation

Video Surveillance Operator

Business Support
 Nevada
6 Months

Location (mandatory): Las Vegas, NV The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives. Operators monitor multiple sites nationwide using proprietary software and work in a fast-paced, multi-screen environment. This role is not related to casino surveillance and is not located on the Las Vegas Strip. WORK ENVIRONMENT: • Fast-paced operations center • Heavy computer and multi-monitor use • Safe, climate-controlled office setting • Structured, non-flexible schedules — employees must work the shift hired for • Communication currently via Microsoft platforms; transitioning to Google Meet/Google Mail

CCTV
Video Surveillance
Investigation

Business Analyst

Business Support
 California
$35-$36
05 months

Location (mandatory): El Segundo CA 90245 We are seeking an Analyst to support replenishment and planning for a top retailer. This role will focus on collaborative sales forecasting and inventory management, driving key aspects of the order process and supporting both the Sales and customer inventory teams. The Analyst will be involved in forecasting, planning, and order fulfillment to ensure optimal stock levels and timely deliveries.

Forecasting
Analytical
Excel
replenishment

Social Media Coordinator

Business Support
 New York
$28-$30
06 Months

Location (mandatory): Easy Aurora NY 14052 We are hiring a Coordinator, Social Media to join their Global Social Media Team. Based in East Aurora, NY, this hybrid role will focus on developing and executing social media strategies for brands. The position emphasizes customer engagement across various platforms, supporting business objectives, and ensuring strong integration with marketing campaigns. 30 hours per week, hybrid role (4 days in office, Friday remote).

Social media
creative writing
moderation

Recruiter

Business Support
 Texas
12 Months

Looking for someone with recruiting experience focused on Professional roles. Recruiters have responsibility for building a pipeline of candidates through a variety of sources. This will include researching and building call lists to make direct cold calls so that the organization is proactively recruiting A-level candidates. In this position, you will be expected to use knowledge of the Company and position requirements to identify qualified candidates through resume screening and phone interviews and refer only those qualified to managers. The recruiter will maintain ongoing communication with hiring managers to fully understand their needs to ensure an efficient and effective interviewing and selection process.

Recruitment
Cold Calling
Screening
ATS
logo

At SGS Consulting, we go beyond resume-job matches, creating meaningful connections and pathways for individuals to thrive in defining careers.


© 2026 All rights reserved.
logologologologo